Prices listed are in US dollars. Credit card orders are accepted online (fastest and most secure option), by phone, traditional mail or e-mail. Ultra-Pure accepts Visa, MasterCard, American Express and Discover.
Order Online: Use our secure server (fastest option) to place your order online. Just follow the link to the "Products" page, then click the "Order Now" button associated with the item(s) you wish to order. When you are taken to the "Shopping Cart" page, choose the quantity you want and follow on-screen instructions to finalize your order.
Placing an item in your shopping cart does NOT
commit you to purchasing it.
You can put as many items as you want in your shopping cart. When you are finished and want to place the order, you can return to your shopping cart by clicking the "View Cart" button. When you submit your order, it will be confirmed via an e-mail from our parent company Real Spirit USA and will include your order number. Your credit card information is protected by our secure server.
Order by Phone:
Order by Mail: You may download and print out an Order Form by Clicking Here (requires Free Adobe Acrobat Reader) and mail the completed form, including credit card billing information or a cashier's check or money order, to :
Real Spirit USA, Inc
Please make cashier's checks and money orders payable to: Real Spirit USA, Inc., Ultra-Pure's parent company. Overseas orders must use a credit card.
For wholesale information, please contact us by email, phone or FAX as indicated below.
All orders will be shipped either UPS Ground unless otherwise requested. Delivery in 3-7 business days within the contiguous United States. For Express Shipping, expect delivery within 2-3 business days by 4:30 p.m. For Overnight Delivery, expect next-day delivery by 5:00 p.m. Orders to Alaska, Hawaii, Canada & Puerto Rico require an additional surcharge.
All claims (damage or shortage) must be reported within five (5) working days after receipt of merchandise. Our responsibility for merchandise shipped via common carrier ceases upon delivering the order to the carrier. We are not responsible for merchandise lost or stolen or damaged in transit. You must file a claim with the delivery carrier. We will however assist you in any way possible to help you process your claim.
Holiday Shipping Please allow for additional time during the peak holiday season.
Free Product Offers Any free product offers with purchase will be ground shipped separately at no additional charge.
P.O. Boxes We cannot ship to a P.O. Box. Please provide a street address.
Overseas Orders Orders shipped outside the continental United may entail additional shipping charges please contact us before placing your order.
Army Post Office (APO) Addresses APO customers should contact us for a ship quote before placing an order.
Shipping Disclaimer Some items may incur an additional shipping charge due to their size, weight and/or the distance they are being shipped. We will call you with these charges before your order is processed for final approval.
Sales tax is collected only on orders sent within the state of California. California law requires that we charge a sales tax in the amount of 7.725% on NV orders.
All Our products come with a 30-day Satisfaction Guarantee.
If you receive the wrong product or it is damaged, please contact Customer Service as soon as possible so we can determine the best way to resolve the problem.
If you dont receive a product within 10 business days of the shipping date, please let us know and we can either give you a credit or resend the order. We do ask if the orders cross in the mail that you return the replacement order in its original packaging or something similar to protect the product from damage so we can resell it.
If you are not satisfied with the product, return requests for refund are to be made within the 30 days of original purchase. You may do so via email, or our Toll free customer service line 1-(888) 698-2080 between 9:00 a.m. to 5:00 p.m. M-F Pacific Time. You will receive an Return Goods Authorization (RGA) number from the phone agent or by email which you must write on the shipping label.
Refund Requirements: Returned merchandise must include all original components, literature, warranties and packaging in the same saleable condition in which it was received. Refunds for returns will cover product amount and any sales taxes charged. Refunds will not be made for any shipping and handling charges. Merchandise that has been damaged, cosmetically or otherwise, by the purchaser and/or as a result of misuse will NOT be accepted for refund.
Shipping Returned Merchandise: Returned merchandise must shipped at purchasers expense once you have received an Return Goods Authorization (RGA) from Real Spirit USA, Inc. You may send back your Ultra-pure product via, USPS, UPS, Fed-Ex. No merchandise will be accepted COD or collect.
Air Purifier 1-Year Limited Warranty: Ultra-Pure, Advanced PureAir and our parent company, Real Spirit USA, Inc., warrant our air purifiers to the original consumer purchaser to be free from defects in materials and workmanship under normal operation and use for a period of one year, from the date of original purchase. Under the terms of the warranty, we will repair or replace any defective part(s) free of charge.
Upon discovery of a product defect, within the warranty period, you should immediately notify Real Spirit USA via telephone, email or fax to obtain product return and shipping instructions. You should send the product, shipping charges prepaid, to the designated service location, accompanied by your name, address and telephone number, proof of purchase date and a description of the defect.
Water Ionizer Lifetime Limited Warranty: Air Water Life and our parent company, Real Spirit USA, Inc., offer a Limited Lifetime warranty on all its water ionizers to the original consumer purchaser under the following terms and conditions:
Upon discovery of a product defect, whether in the first 5 years or subsequently, you should immediately notify Alive Water Ionizers via telephone, email or fax to obtain product return and shipping instructions. You should ship or deliver the product to the designated service location, accompanied by your name, address and telephone number, proof of purchase date and a description of the defect.
Important Warranty Note: The air purifier year limited warranty and the water ionizer lifetime limited warranty do NOT include unusual wear, damage resulting from accident or unreasonable use and also does not include replacement filters, bulbs, nor other disposable parts and supplies.
Ultra-Pure recognizes and respects the importance of maintaining the privacy of our customers and visitors. No information provided to us by our site visitors or clients is ever shared with any outside party unless we are specifically authorized to do so by you or as so required by State or Federal Statute upon service of a duly authorized and executed subpoena.
Ultra-Pure does NOT use "cookies" or any other internet technology to automatically collect personal information from visitors to our web site. Moreover, personal information, including but not limited to your name, e-mail and postal address, phone number, fax number, billing information (credit card number, expiration date and billing address), services purchased and client data, is NOT sold or otherwise provided to any third party.